Our Promise to You...

Re-Born Automotive, Inc. is a  member of the Automotive Service Association and subscribes to the following business practices:

• To perform high quality repair service at a fair and just price

• To use only proven merchandise of high quality distributed by reputable firms

• To employ the best skilled technicians available

• To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts 

• To provide customers the chance to inspect replaced parts upon request

• To have a sense of personal obligation to every customer

• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance

• To offer the customer a price estimate for work to be performed

• To furnish or post copies of any warranties covering parts or services

• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer

• To notify the customer if appointments or completion promises cannot be kept

• To maintain customer service records for one year or more

• To exercise reasonable care for the customer's property while in our possession

• To maintain a system for fair settlement of customers' complaints

• To cooperate with established consumer complaint mediation activities

• To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry